Refund and Return Policy
At DScent Aura, we are committed to providing a premium shopping experience with our luxurious fragrances. To maintain the quality and hygiene of our products, please refer to the following policies regarding returns, refunds, and cancellations.
RETURN POLICY
- As our perfumes are personal care items, used or opened products are not eligible for return due to hygiene and safety reasons.
- Our fragrances contain high concentrations of natural ingredients. Damage resulting from improper use, storage, or allergic reactions are not covered under this policy. A patch test is recommended before full use.
- In rare cases of product leakage, breakage, or incorrect/missing items, you must notify us within 24–48 hours of delivery.
REFUND POLICY
- DScent Aura is not responsible for any damage after delivery of the product.
- For any refund-related issues, an unboxing video with the original packaging is mandatory. This helps us verify claims for:
- Leakage
- Breakage
- Missing items
- Incorrect product received
- Tampered or damaged packages must be refused at the time of delivery. Kindly do not accept such packages from the delivery partner.
- Refund requests must be made within 24 hours of delivery by contacting us at +91-78410 80636 or emailing sales@dscentaura.com with the subject line:
➤ “Refund For [Your Order ID]”
➤ Include necessary images and videos for verification.
- If the product is marked delivered but not received, notify our team within 3 days. Claims made after this period will not be entertained.
- Delivery charges are non-refundable as they are retained by the logistics partners.
- COD order refunds will be processed to the customer’s bank account within 4–7 working days of approval.
- Once the refund is approved, it may take up to 15 days for the amount to reflect in your account.
- We will share all transaction details and screenshots once the refund has been initiated.
CANCELLATION POLICY
- Orders can only be cancelled before dispatch. Once shipped, cancellation is not allowed.
- A gateway charge of 2.5% will be applicable on prepaid orders during cancellation.
- Once approved, refunds for prepaid orders will be credited within 15 days to the original payment source.
- If an already shipped prepaid order is returned to us, ₹75 will be deducted from the refund amount to cover logistics costs.
FAQs
Q1) How long will it take to receive my refund after cancellation or approval?
- Refunds to the original payment method will take up to 15 days after approval.
- For COD orders, refunds will be processed to the customer’s bank account within 4–7 working days after verification.
- DScent Aura will provide transaction IDs and confirmation once the refund is processed.
Q2) Are used or opened products eligible for refund or return?
- No. We do not accept returns or offer refunds for opened or used products unless there is leakage, breakage, or a wrong item delivered.
Q3) I placed an order by mistake. Can I cancel it?
- Yes. Orders can be cancelled within a few hours from the confirmation screen. Alternatively, you can reach out to our team via:
📞 +91-78410 80636
📧 sales@dscentaura.com
For more information, please visit:
🌐 www.dscentaura.com
📞 Customer Care: +91-78410 80636
📧 Email: sales@dscentaura.com
